Refunds and Returns Policy

At Carmin Wharton International LLC, I value your trust and want you to feel confident in your purchase. Because my products and services are custom-created and/or delivered digitally, all sales are considered final with very limited exceptions. Please read carefully before making your purchase.

Physical Products (Mugs, T-Shirts, Mouse Pads, etc.)

All sales are final unless the item arrives damaged or with a manufacturing error.

You must notify us within 30 days of delivery by emailing info@carminwharton.com. Please include:

  • Your order number

  • A clear photo of the damaged/defective item

  • A brief description of the issue

Once verified, we will provide one of the following:

  • A free replacement of the same product, OR

  • A full refund to your original payment method

In rare cases, we may request the return of the damaged item. If so, we will provide return instructions and cover shipping costs.

Digital Products (eBooks, Workbooks, Courses, Digital Downloads)

Due to the nature of digital products, all sales are final.

  • Because coaching and service-based work require significant time and preparation, all sales are final once purchased.

  • No refunds, exchanges, or cancellations will be granted once your order is completed.

  • Please ensure you review the product description carefully before purchase.

Processing Time for Approved Refunds (Physical Products Only)

  • Refunds for damaged physical items (once approved) are issued within 5–10 business days.

  • Replacement orders are placed immediately after your claim is verified.

Frequently Asked Questions

  • No, all sales are final. Because each product and service is custom-created or delivered digitally, I’m unable to offer refunds for buyer’s remorse, wrong size, or incorrect details entered at checkout. Please review your order carefully before submitting.


  • If your item arrives damaged or with a manufacturing error, I’ve got you covered. Simply email me at info@carminwharton.com within 30 days of delivery with:

    • Your order number

    • A clear photo of the damaged item

    • A short description of the issue

    • Once verified, I’ll immediately process a replacement or issue a refund.

  • No. Digital products are delivered instantly, which means I cannot accept returns or issue refunds once your purchase is complete. Please review product descriptions carefully before buying.

  • No. Coaching and services are time-based and require extensive preparation. For this reason, once purchased, they are non-refundable.

    For website and service packages, I include up to two rounds of edits or revisions (unless otherwise stated). Any additional edits will be subject to an extra fee.

  • Once approved, refunds for physical products are processed within 5–10 business days. If you choose a replacement instead, I’ll place the order right away so you don’t have to wait long. And, I will continuously update you via email.

  • In rare cases where a product arrives damaged,  I will provide the return instructions and cover the cost of return shipping.